Barbara is currently the VP of Service Excellence, which is part of the GS Service Excellence and Experience team. She is responsible globally for initiatives driving Continuous Improvement, Service Recovery and Quality, Integrated Service Management, Data Strategy and Governance and Reporting & Analytics across the GS functions. In July of 2016, Barbara joined Johnson & Johnson as the Senior Director in charge of Procurement Service Delivery for the North America Region. In this role, she was responsible for the delivery of the end-to-end Source-to-Settle process from requisition to invoice payment with teams in the US, Manila and in India supporting the regional activity.
Prior to her role at J&J, Barbara was the Director of EMEA Enterprise Supply Chain (ESC) Operations at Citibank, where she was responsible for day-to-day management of Account Payable, T&E and Procurement Operations. She led a team of 140 Operations staff, with matrix responsibility for all ESC functions at the site. Barbara has held a variety of Procurement roles in her career, including Strategic Sourcing, Project Management, Systems and Service Delivery. For her different roles, she has lived in several places in the US, including CT, FL and NJ, and then moved to Budapest, Hungary for 3 years, before returning to Tampa to take her current position at J&J.
She earned her MBA at the University of Florida, and holds an undergraduate degree in Business and Psychology from Muhlenberg College in Allentown, PA.