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Craig Richard
President & CEO

(813) 518-2620

Sykes Enterprises



SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, health care, technology and transportation and leisure industries. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, email, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through the Americas, (United States, Canada, Latin America and Asia Pacific) Europe, Middle East and Africa. SYKES also provides various enterprise support services and fulfillment services, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

Chuck E. Sykes

Charles (Chuck) Sykes was appointed President and CEO of Sykes Enterprises, Incorporated in August 2004. Sykes joined the company in 1986, working his way up from administrative roles while attending school to a junior sales representative to various middle-management roles and later serving as General Manager of the Americas.  His experience enables him to manage SYKES’ client relations and the ongoing success of global operations. He supports Feeding America of Tampa Bay as a board member, and he is a member of the Young Presidents Organization, the Tampa Bay Partnership Executive Committee, the University of Tampa’s Board of Trustees and the Junior Achievement of West Central Florida Board of Directors. In 2011, he served as the Chair of Greater Tampa Bay Chamber of Commerce Executive Committee, and in 2012, he served on the Executive Committee of the Republican National Committee. In 2010, Sykes was voted as a top business leader in the St. Petersburg Times’ Annual Leadership Survey of the Business Community.


Chuck E. Sykes
President and CEO