Yvette Segura is Vice President and General Manager of USAA in Tampa, Florida, where she provides leadership to the 3,687 USAA employees across Tampa and is the senior USAA officer in the state. Her responsibilities include serving as the primary USAA representative to regional civic, industry and military organizations. She is also the senior onsite integrator/coordinator for Community Affairs, Corporate Communications, Facilities, Information Technology, Business Continuation and People Services.
Segura has worked in the insurance industry since 1984 and has been with USAA since February 1989. During her tenure at USAA, she has held a variety of leadership positions in the Property and Casualty Company. Throughout her career with USAA, she has lived in several cities across the USA to include San Antonio, TX, Atlanta, GA, Colorado Springs, CO and Tampa, FL. In 2007, she was named Vice President of Claims Service Operations in USAA’s home office in San Antonio, TX. In this position, she was responsible for as many as 2,800 claims employees across the country as well as USAA’s international offices in Frankfurt and London.
Segura returned to Tampa in her current position of Vice President and General Manager in March 2015. In this role, she serves as the on-site Senior Officer responsible for shaping workplace culture, with particular focus on alignment with USAA’s Mission, Core Values and Sales and Service philosophy.